Deskless means mobility and more attention to the guest. More attention to the guest means revenue growth. The spa and salon team communicate on their mobiles so that every aspect of the guest's visit is the best that it can be and the front desk is wherever you are on Deskless.
The Deskless Front Desk means you check her in by recognizing her picture on your mobile, walk over and call her by name.
“Hi Ms. Hambrose, how are those boys?” Glancing down, ”Can I get you a coffee with cream?” All is there on the tablet! Think she feels special?
And you’re just getting started. The service provider (SP) knows the guest well by scanning through her client profile on his smart phone. After a beautiful service, the SP discusses the take home plan and touches in the Recommended products or services from his phone on the paperless floating sales ticket. When he's too busy to consult about products, he knows his responsibility is to touch in the recommendations on his phone because the guest has a right to know. All the front reception has to do is JUST ASK. The SP's recommendation on the paperless ticket is enough for most guest to say "yes". Both team members are measured and reviewed by the number of recommendations on the floor and closes at front desk.
The Deskless Front Desk means front reception can walk with her to pick out products recommended and maybe sell a few more. From a tablet or even a smart phone, ring up the ticket by selecting a secure stored credit card on file and email the guest's receipt. Your guest will notice not only great services but an efficient and smart business as well.
The team loves it because everybody wins. Plug in the incentives of your choice on Virtual Commissions connected with Point Of Sale. Arm everyone with the appropriate Cloud devices for every action happening today. Motivate, measure and watch it grow.