Tag Archives: Cloud software

Paperless CRM Software at its Best for Spas and Salons

Connect to the guest in a whole new way 

Virtual Cloud Software  is your business plan in a box because the focus is the Client.

Every client floats through their visits as every staff member knows who she is based on the information on their smart phones and tablets.  Armed with the Cloud device that makes the most sense for the task, Customer Relationships have never been better.

The guest notices from the moment she checks in.  When someone steps toward you and greets you by name, the relationship changes.

There is a  place to start a conversation after glancing at her picture and notes on the Virtual check in tablet.  “Can I get you that tea with lemon?  How’s school”?

VCS, the leader in CRM in a paperless environment takes it to the next level.

“It’s my birthday”.  “Happy Birthday! What are your plans”?   Front reception sends a note letting the whole salon join in on the conversation.  “Someone has a birthday party tonight, let’s do extras! ”   The service provider gets started while explaining the products throughout the service. "I can't wait to hear all about it, I love it”!

SP quickly touches in the recommendations on his smart phone on the  paperless sales ticket and adds a personal note to ask about the party next time.

Information is real time as it is entered. Instantly reception sees the product recommendations.  Because the guest  is known and cared for, she buys all the recommendations. She’s confident with her new look; and the salon doubled the sale with products.  SP and Reception both get credit! The Ultimate Report measures.

Cause and effect.  When the team works well, retail goes up.

Green, paperless VCS  - fast, mobile, and never keeps the guest waiting because everything is accessible from the Cloud on the most powerful host rated #1 in the world, Amazon ec2; always up with a 99.9999% up-time.   Log on to VCS with any Cloud Device using a secure log in by task and you are at the guest's elbow.  

VCS and Amazon - State of the Art Technology for One Low Monthly Fee.

 

Social media for spas and salons is connected with AIM messaging

Social Media is everything.  The amount of users on social media would make the third largest country in the world.  It’s the #1 reason people go on the web, and it is vital for your business to succeed.  Virtual Cloud Software for Spas and Salons tames that beast to communicate with relevant information  based on what’s happening in your salon this instant.

AIM (all in-one messaging) is connected in Virtual Cloud Software and is an industry first!  No need for multiple vendors for one solution.  Released in 2013, VCS opens incredible opportunities to target strategically, the key to social media marketing success.  AIM stands by to send the messages any way you like whether text, email, face book or twitter.

Tweet out new editions to the salon’s decor and furniture or special deals you're having that day. Send text confirmations to confirm client appointments on their phones.

AIM's face book and twitter widget is handy because you can update your marketing  from one spot on the AIM Console.  It's easy to navigate and comes with video training  for every function and there are many.

IDEAS

“Great opportunities to fill our books tomorrow!   "I met with my staff and we decided that 80% of a sale is better than 0% of nothing", an owner was heard to say.  VCS targets the clients of service providers that have those openings and pulls the list.  Two buttons.   Compose a text in seconds. “Lindsey has a cancellation at 2:00 tomorrow!  Book online by midnight and receive 20% off your service”.   Another AIM ROI.

From your AIM console, send a “thank you new client” with a QR code that lands on a three question survey on face book.  Send a promotion for an expensive new product and choose those who spent the most money last year for your targeted list.  Use Profitable Points and promote double points on a slow day.  Do a referral campaign to your best clients and build a strong  customer base.  Discover young hang outs and offer points and 20% off their first service.  Track as many as 200 individual promotions and the retention results on VCS.

VCS and AIM bring Team together  to track which social media outreach efforts are working.   AIM knows how many opened and VCS knows who came in from the promotion, VCS knows how much more they spent,  and who was retained  by Team Member for each promotion.   Tailor your efforts based on what works and try new campaigns based on what you need to happen today.  Partner with VCS  and AIM's all in one approach using superior apps and messaging on the Cloud.

Since you may not have the time, we'll do it for you!   Ask about our Concierge Services. Plug into Amazon ec2 host with VCS and AIM and watch your revenue grow!